Identified - Approximately 25% of partners are experiencing degraded performance with the new CW RMM API. This is attributed to new rate limits, resulting in slowed syncs and connection timeouts. We are actively working internally and liaising with the ConnectWise team to resolve this issue.
Jun 27, 2025 - 12:37 EDT
Lifecycle Manager
Operational
90 days ago
100.0
% uptime
Today
Backup Radar
Operational
90 days ago
100.0
% uptime
Today
Lifecycle Insights
Operational
90 days ago
100.0
% uptime
Today
ControlMap
Operational
90 days ago
99.98
% uptime
Today
Quoter
Operational
90 days ago
99.99
% uptime
Today
Cognition360
Operational
90 days ago
100.0
% uptime
Today
Marketing
Operational
ScalePad.com
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
This incident has been resolved.
Aug 28, 10:03 EDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Aug 28, 09:14 EDT
Investigating -
We are investigating an issue where Backup Radar “Alert on Failure” notifications are not generating tickets or emails as expected for some partners. This may result in partners missing alerts for failed backups. Our engineering team is actively working on a resolution. Updates will be provided here as they become available.
Aug 27, 14:35 EDT
Resolved -
This incident has been resolved.
Aug 26, 11:44 EDT
Monitoring -
We've identified the misbehaving component behind the issue and it's been restarted. Results are once again correctly being generated. We will continue to monitor the situation to ensure the problem doesn't resurface.
Aug 14, 11:36 EDT
Investigating -
We've received reports that SkyKick backups are not generating results despite showing as completed in Skykick.
Currently, it appears the issue is only affecting accounts hosted in our US region.
We are currently investigating the issue and will provide more information as it becomes available.
Aug 14, 10:41 EDT
Completed -
The scheduled maintenance has been completed.
Aug 25, 17:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 15:00 EDT
Update -
Adjustments to how we plan on applying this maintenance work now mean that we do not need or expect any downtime while it is in progress.
Aug 25, 14:54 EDT
Scheduled -
We will be performing database maintenance to improve stability and performance for our app going forward. During this maintenance window, Lifecycle Insights will be unavailable until the maintenance is completed.
Aug 14, 16:43 EDT
Completed -
The scheduled maintenance has been completed.
Aug 21, 19:30 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 17:30 EDT
Scheduled -
We will be performing database maintenance to improve stability and performance for our app going forward. During this maintenance window, Lifecycle Insights will be unavailable until the maintenance is completed.
Aug 14, 16:38 EDT
